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Creating an account is simple! Click the "Sign Up" button in the top navigation. You can register using your email address or sign up quickly with Google or Facebook. Once you've completed registration, you'll receive a verification email to confirm your account.
To rent a car in Trinidad & Tobago, you'll need: (1) A valid driver's license - either a Trinidad & Tobago license or an international driver's permit, (2) A government-issued photo ID (passport or national ID card), and (3) A valid payment method (credit/debit card). You'll upload these documents during the verification process.
After creating your account, navigate to your dashboard and click "Complete Verification." Upload clear photos of your driver's license (front and back) and a government-issued ID. Our team typically reviews and approves documents within 24 hours. You'll receive an email notification once you're verified. Once verified, you can book any car instantly!
Once verified, click "Browse Vehicles" in the main navigation. Use filters to find your ideal car by location, price, type, and features. When you find the perfect car, click "Book Now" and select your pickup/return dates and times. Review the total cost, confirm your details, and complete your booking. You'll receive instant confirmation!
You must be at least 21 years old to rent a car through our platform. Some providers may require renters to be 23 or 25 years old for luxury or high-performance vehicles. Age requirements are clearly displayed on each car's listing page.
Yes! International visitors are welcome. You'll need a valid driver's license from your home country AND an International Driving Permit (IDP), along with your passport. Make sure your documents are in English or have certified translations. Your driver's license must be valid for the entire duration of your rental.
Go to your Dashboard, click on "Profile," then "Documents." You can upload a new driver's license photo if yours has expired or changed. The verification team will review the new document within 24 hours. You can continue using your account with your existing verification until the new document is approved.
Click "Browse Vehicles" in the main menu. You can filter by: Location (area or specific address), Dates and times, Price range, Car type (sedan, SUV, luxury, etc.), Features (automatic/manual, A/C, GPS, etc.). Our search shows real-time availability, so any car you see is ready to book!
Instant Booking: Your reservation is automatically confirmed. Payment is processed immediately, and you'll get instant confirmation. Perfect for last-minute bookings! Request to Book: The provider reviews your request and approves/declines within 24 hours. No payment is processed until approved. Useful when you need to discuss special requirements with the provider first.
Yes! Go to "My Bookings" in your dashboard and select the reservation. Modifications: You can request to change pickup/return times or extend your rental. The provider must approve changes. Cancellations: Check the specific cancellation policy on your booking. Most providers offer free cancellation up to 24-48 hours before pickup. Cancellations made within the free period receive full refunds.
You'll receive an immediate confirmation email with: Booking details and confirmation number, Provider contact information, Pickup location and instructions, Checklist of what to bring. Closer to your rental date, you'll receive reminder notifications. You can message the provider directly through our platform to coordinate pickup details.
You can book up to 12 months in advance! However, most cars are available for booking 1-3 months ahead. For popular holidays like Carnival, Christmas, or summer vacations, we recommend booking at least 2-3 months early as availability fills up quickly.
Yes, if the car is available! From your "My Bookings" page, select your active rental and click "Request Extension." Choose your new return date, and the provider will either approve instantly or within a few hours. You'll be charged the additional days at the same daily rate. Extensions must be requested before your original return time.
While rare, if a provider cancels, you'll receive: An immediate email notification, A full refund (processed within 3-5 business days), Assistance finding a similar car, Priority customer support. Provider cancellations negatively impact their ratings, so we take this seriously. Our team will help you rebook quickly at no extra cost.
Go to your booking in "My Bookings" and click "Message Provider." All messages are logged for your protection. You can discuss pickup details, ask questions about the car, or coordinate special requests. Providers typically respond within a few hours. For urgent matters after booking, you'll see their phone number in your confirmation email.
Log in and go to "Dashboard" → "Profile." You can update: Name and email address, Phone number, Profile photo, Emergency contact information. Some changes (like email) may require re-verification. Always keep your contact information current so providers can reach you!
Navigate to "Dashboard" → "Payment Methods." To add: Click "Add Payment Method," enter your card details securely, and click Save. Your information is encrypted and stored safely. To remove: Click the trash icon next to any saved card. Note: You must have at least one active payment method to make bookings.
Go to "Dashboard" → "Profile" → "Security." Enter your current password, then your new password twice to confirm. We recommend using a strong password with at least 8 characters, including numbers and symbols. If you've forgotten your password, click "Forgot Password" on the login page to reset it via email.
Visit "Dashboard" → "Settings" → "Notifications." You can customize: Email notifications (booking confirmations, reminders, messages), SMS alerts (pickup reminders, provider messages), Push notifications (if you use our mobile app). Choose what's most convenient for you while ensuring you don't miss important updates.
Absolutely! You can save multiple credit/debit cards to your account. When booking, you can choose which card to use for payment. This is useful if you have personal and business cards or want backup payment options. You can set one card as your default for faster checkout.
We're sorry to see you go! Go to "Dashboard" → "Settings" → "Account." Scroll to the bottom and click "Delete Account." Important: Cancel any active or upcoming bookings first, ensure all payments and deposits are settled, and download any important documents or receipts. Account deletion is permanent and cannot be undone.
Our digital pickup ensures a smooth, documented handover: (1) Meet the provider at the agreed location and time. (2) Both parties review and sign the digital rental contract on your phone or the provider's tablet. (3) Complete the vehicle checklist together, photographing any existing damage or scratches. (4) Confirm fuel level, mileage, and cleanliness. (5) Receive keys and drive away! Everything is recorded in our system for your protection.
The checklist protects both you and the provider. At pickup: You and the provider inspect the car together, documenting any scratches, dents, or issues with photos. Both parties sign digitally. At return: You complete another checklist, comparing the car's condition. Any new damage is documented and addressed. The app makes this quick (usually 5-10 minutes). Keep a copy on your phone!
Safety first! If it's an accident: (1) Ensure everyone is safe, call emergency services if needed (999). (2) Take photos of all vehicles and damage. (3) Exchange information with other parties. (4) File a police report. (5) Contact the provider immediately through the app. For minor damage (scratch, dent): Take clear photos, notify the provider via the app messaging, and document the circumstances. DO NOT attempt repairs without provider approval.
This depends on the provider's policy. Some allow additional drivers for a small daily fee, while others restrict driving to the primary renter only. To add a driver: Contact the provider before or during your rental. The additional driver must meet age and license requirements and be present to show their license. Only authorized drivers are covered by insurance!
Contact the provider immediately through the app's messaging feature or call them directly. For emergencies (breakdown, won't start, safety issue): Call the provider's emergency number (listed in your booking). They'll arrange roadside assistance or a replacement vehicle. Document the issue with photos if safe to do so. For minor issues (A/C weak, small warning light): Message the provider - they may offer solutions or arrange service.
Your booking confirmation includes the provider's contact information. Quick message: Use the in-app messaging under "My Bookings." Emergency contact: Call the provider's phone number directly (available 24/7 for active rentals). Platform support: If you can't reach the provider, contact our support team for assistance. Keep all communications documented through our platform when possible.
Late returns can disrupt the provider's schedule and next booking. If you're running late: Contact the provider ASAP to discuss. Small delays (under 1 hour) are often accommodated. Late fees: Most providers charge hourly late fees (typically 25-50% of the daily rate per hour). Extended late returns: If you're late by several hours, you may be charged for an additional day. Always communicate with the provider to find the best solution!
We accept: Credit cards (Visa, Mastercard, American Express), Debit cards (with Visa/Mastercard logo), PayPal, WiPay (for Trinidad & Tobago customers). All payments are processed securely through encrypted payment gateways. We never store your full card details on our servers.
Payment timing depends on the booking type: Instant Booking: Charged immediately upon confirmation. Request to Book: Charged only after the provider approves your request. The payment includes: Daily rental rate × number of days, Platform service fee, Security deposit (held, not charged), Any add-ons (GPS, child seat, etc.). You'll see a complete breakdown before confirming.
The security deposit is a hold on your card (not a charge) to cover: Potential damage to the vehicle, Traffic violations or parking tickets, Fuel if not returned as agreed, Cleaning fees for excessive dirt. Amount: Typically $2,000-$5,000 TTD depending on the vehicle. The hold is released 3-5 business days after you return the car in good condition. If there are deductions, you'll receive an itemized report.
After you return the car and the provider confirms no issues: Processing time: 3-5 business days for the hold to be released by your bank. Full refund: If no damage or violations are found. Partial refund: If minor deductions are made, you'll receive the balance. Check your email for a detailed deposit release report. If you don't see the funds after 7 days, contact your bank - hold release times vary by institution.
Receipts are automatically generated! Email receipt: Sent immediately after payment confirmation. Dashboard: Go to "My Bookings," select your rental, and click "Download Receipt." Tax invoice: Available for business travelers - request this during booking. Receipts include: Breakdown of all charges, Payment method, Booking reference number, Provider details. Save these for expense reports or tax purposes!
Transparency is important to us! Possible additional fees include: Platform service fee (shown at checkout), Late return fees (if applicable), Additional driver fee (if you add extra drivers), Delivery/pickup fee (if car is delivered to you), Fuel charges (if not returned with the agreed fuel level), Cleaning fee (for excessive mess), Toll road charges (discuss with provider). All fees are clearly disclosed before you confirm your booking.
All prices are listed in Trinidad & Tobago Dollars (TTD) by default. You can switch to USD using the currency toggle in the top navigation for easier comparison. At checkout: Charges are processed in TTD. USD equivalent: Shown for reference, but your bank will convert at their exchange rate. Foreign cards: Your bank may charge a foreign transaction fee (typically 1-3%). Check with your card issuer for their specific fees.
Refund timeline depends on the cancellation policy: Full refund: If you cancel within the free cancellation period (usually 24-48 hours before pickup). Partial refund: Based on the provider's cancellation policy (50% if 24 hours before, etc.). Processing time: Refunds are issued within 3-5 business days to your original payment method. Bank processing: May take an additional 5-10 business days to appear in your account. Provider cancellations always result in full refunds.
Return process is straightforward: (1) Arrive at the agreed return location on time. (2) Complete the return checklist with the provider, inspecting the car together. (3) Confirm fuel level, mileage, and cleanliness match the agreement. (4) Both parties sign the digital return form. (5) Hand over keys and receive confirmation. The provider then releases your security deposit. The entire process takes about 10-15 minutes.
The return checklist mirrors the pickup checklist and includes: Exterior condition (any new scratches, dents, or damage), Interior condition (cleanliness, no smoking smell, no stains), Fuel level (should match pickup or agreement), Mileage, Personal belongings removed, All keys, documents, and accessories returned. Both you and the provider sign digitally. This protects both parties and ensures a fair deposit return process.
After your rental ends, you'll receive an email invitation to review. Or: Go to "My Bookings" → Select completed rental → "Leave Review." Rate the provider on: Cleanliness, Communication, Value for money, Overall experience. Write a brief review (optional but helpful!) - share what went well or any issues. Reviews are published after you submit them and help future renters make informed decisions. Honest reviews make our community better!
Yes, but only within 48 hours of posting. Go to "My Bookings," find your rental, and click "Edit Review." You can update: Your star rating, Written review text. After 48 hours, reviews are locked to maintain authenticity. If you have a serious concern after this window, contact our support team. Note: Providers can respond to your review, maintaining a balanced conversation.
If you dispute damage claims: Review the checklist: Check the pickup photos vs. return photos in your app. Document evidence: Take your own photos if you disagree. Contact support: Message our team through "My Bookings" → "Report Issue." Provide evidence: Share photos, explain your position clearly. Our resolution team reviews both sides and pickup/return checklists to make a fair decision. Most disputes are resolved within 3-5 business days. This is why thorough pickup documentation is so important!
All rentals include basic coverage: Third-party liability insurance (required by T&T law), Coverage for damage to other vehicles/property, Personal injury protection. Coverage limits: Typically up to $100,000 TTD for liability. Important: Coverage requires you to drive legally (valid license, not under influence, follow traffic laws). Check your booking details for specific coverage amounts and terms.
Additional coverage is optional but recommended: Collision Damage Waiver (CDW): Reduces your liability for damage to the rental car. Personal Accident Insurance: Covers medical expenses for you and passengers. Enhanced Liability: Increases third-party coverage limits. Personal Belongings: Covers theft of personal items from the car. Your personal auto insurance or credit card may offer rental coverage - check before your trip! Discuss options with the provider during booking.
Follow these critical steps: (1) SAFETY: Check for injuries, call 999 if needed, move to safety if possible. (2) POLICE: Call 999 to file a police report (required for insurance). (3) DOCUMENT: Take photos of all vehicles, damage, scene, license plates, get other driver's information. (4) NOTIFY PROVIDER: Call immediately using the emergency number in your booking. (5) DO NOT ADMIT FAULT: Let insurance and authorities determine responsibility. (6) COMPLETE REPORT: File an incident report in the app with all details and photos. The provider will guide you through next steps.
Report any damage immediately, no matter how small: During rental: Go to "My Bookings" → Select active rental → "Report Issue," take clear photos from multiple angles, describe what happened and when. Contact the provider via in-app messaging. At return: Document on the return checklist with photos. Why report immediately? Late reporting may void insurance claims, providers can arrange repairs or replacement vehicles, and early documentation protects your security deposit.
For emergencies during your rental: Life-threatening emergency: Call 999 first, then notify the provider. Breakdown/mechanical issue: Call the provider's emergency number (in your booking confirmation), describe the problem and your location, and follow their instructions (roadside assistance, tow truck, replacement car). Can't reach provider: Contact our 24/7 support team through the app or call our emergency line. Document everything: Take photos, save messages, and keep receipts for any emergency expenses (discuss reimbursement with provider).
Roadside assistance varies by provider: Many providers include: Basic breakdown service, Flat tire change, Jump start for dead battery, Lockout service. Check your rental agreement for specifics. If you need assistance: Call the provider's emergency number, describe the issue and location. They'll dispatch help or guide you to the nearest service center. Some premium rentals include 24/7 roadside assistance. Always confirm coverage details during booking to avoid surprises!
Try these quick fixes: Forgot password? Click "Forgot Password" on the login page and check your email for reset instructions. Email not recognized? Verify you're using the correct email, or try signing in with Google/Facebook if you used social login. Account locked? After 5 failed attempts, accounts are temporarily locked for security. Wait 15 minutes and try again. Still stuck? Clear your browser cache and cookies, try a different browser or device, or contact our support team using the "Need Help?" link on the login page.
Let's troubleshoot: Browser compatibility: We support Chrome, Safari, Firefox, and Edge (latest versions). Try a different browser. Clear cache: Go to browser settings and clear cache and cookies, then refresh the page. Check internet: Ensure you have a stable internet connection. Disable extensions: Ad blockers or security extensions may interfere. Try incognito/private mode. Still not working? Try accessing from a different device or network. Contact support with details: what browser, what page, what error message you see. Screenshot the issue if possible!
Document upload issues are usually fixable: File format: Upload JPG, PNG, or PDF files only. File size: Keep files under 10MB. Compress large photos if needed. Photo quality: Must be clear and readable. No blurry or dark photos. Scan or photograph in good lighting. ID requirements: Show full document (no cropping), ensure all text is legible, and remove any cases or covers. If still failing: Try a different browser, reduce file size or convert format, or take a new photo with better lighting. Contact support and we can arrange alternative upload methods!
Payment issues? Check these: Card details: Verify card number, expiry date, CVV, and billing address are correct. Funds available: Ensure you have sufficient balance plus security deposit hold. Card restrictions: Some banks block international or online transactions. Call your bank. Card type: We accept Visa, Mastercard, Amex. Prepaid cards may not work for deposits. Try these: Use a different payment method, try PayPal or WiPay if available, or contact your bank to authorize the transaction. If the problem persists, contact our support team with transaction details (don't include full card number!).
We're here to help! Multiple ways to reach us: In-app messaging: Click "Help" or "Support" in your dashboard for fastest response. Email: [email protected] - we respond within 24 hours. Phone: (868) 123-4567 - Available Mon-Sun, 8AM-6PM AST. WhatsApp: Save our number for quick questions and updates. For urgent issues (active rental emergencies): Use the provider's emergency contact number in your booking confirmation, then notify our support team. Include in your message: Your booking reference number, description of the issue, and any relevant screenshots.
We're available when you need us: Regular Support: Monday-Sunday, 8:00 AM - 6:00 PM Atlantic Standard Time (AST). Response times: In-app messages: 1-2 hours during business hours, email: Within 24 hours, and phone: Immediate during business hours. After-hours: For rental emergencies (accidents, breakdowns, urgent issues), contact your provider's 24/7 emergency line. You can also submit support tickets anytime through the app - we'll respond when support hours resume. Public holidays: Limited support - check our website for holiday schedules and emergency coverage.
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